Privacy Policy

1. Introduction

Success Tutoring Online (“we,” “us,” or “our”) operates successtutoringonline.com and provides online tutoring services and educational products, including the Math Facts Practice Game. This Privacy Policy explains how we collect, use, disclose, and protect information about visitors, families, and customers. It should be read together with our Terms of Use.

By using this website, you agree to this Privacy Policy. If you do not agree, please do not use this site.

2. Who This Site and These Services Are For

Our website and Services are intended for:

• parents and guardians of school-age children;
• teachers and classroom educators; and
• adult learners and tutors.

Account creation and purchases must be completed by an adult who is at least 18, or by a parent, guardian, or teacher acting on a student’s behalf. Submission of personal information through our opt-in forms requires confirmation that the user is at least 13 years old.

3. Children’s Privacy (COPPA Compliance)

We take children’s privacy seriously and comply with the Children’s Online Privacy Protection Act (COPPA). Our website and marketing are not directed at children under 13, and we do not knowingly collect personal information directly from children under 13.

Before any visitor may submit personal information through our opt-in forms, we require confirmation that the user is at least 13 years old. Visitors who cannot confirm this may not submit personal information through the Site.

The Math Facts Practice Game is designed for students approximately ages 6 to 12. A parent, guardian, or teacher must supervise a younger child’s use and must complete any account creation or purchase on the student’s behalf.

When tutoring is arranged for a student under 13, a parent or guardian provides any student information and consents to the student’s participation. Students do not create accounts or submit personal information to us directly.

If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will delete it from our records promptly. If you believe this may have happened, please contact us at [email protected].

4. Information We Collect

We collect only the information we need to respond to you and provide our Services. Depending on how you interact with us, this may include the following categories of information:

• Contact and identity information you provide, such as your name, email address, and phone number, when you contact us, fill out a form, subscribe to our email list, request or arrange tutoring, or make a purchase.
• Student and tutoring information, such as the student’s first name, grade level, subjects or goals, and scheduling details that you share when you ask about or arrange tutoring.
• Messages and inquiries, including how you heard about us and any information you choose to include when you reach out through our forms, by email, or by phone.
• Purchase and billing information when you buy a product, such as billing address and payment information. Payment is processed securely by our payment processor, and we do not store full card details.
• Information collected automatically when you use the Site, such as browser type and version, pages visited and time spent, IP address, and cookie and similar technology data, described in the Cookies and Tracking Technologies section.

5. How We Use Your Information

We use the information we collect to:

• provide and schedule tutoring and deliver purchased products, including order and session confirmation emails;
• communicate with you about your requests, orders, and sessions;
• send educational tips, updates, and promotional messages to subscribers who opt in;
• improve our website, content, and Services;
• measure and support our marketing, including advertising on platforms such as Google and Meta;
• detect, prevent, and respond to fraud, abuse, and security issues; and
• comply with our legal obligations.

We may send promotional emails about our own products and services, and about affiliate products and services we believe may be valuable. Every promotional email includes a clear and easy way to unsubscribe.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies, such as pixels, tags, and local storage. Cookies are small files stored on your device. We use them to operate the Site, remember your preferences, measure performance, and support marketing.

We use the following categories:

• Essential cookies that are required for the Site to function, including security and basic navigation.
• Functional cookies that remember your preferences. The Math Facts Practice Game uses a browser cookie to count your free plays before showing the purchase prompt, so disabling cookies may reset that counter on each visit.
• Analytics cookies that help us understand how visitors use the Site, including Google Analytics.
• Advertising cookies that we and our partners use to measure campaigns and show relevant ads, including Google Ads and the Meta (Facebook) pixel.

These third-party providers may set their own cookies and collect information about your activity over time and across other websites. They process information under their own privacy and cookie policies, which we do not control.

You can manage or disable cookies in your browser settings, and you can limit interest-based advertising through the ad settings offered by Google and Meta and through the Digital Advertising Alliance and the Network Advertising Initiative opt-out tools. See the California Privacy Rights section below for information about opting out of the sale or sharing of personal information.

7. Email and Marketing Communications

If you subscribe to our email list, you consent to receiving occasional emails from Success Tutoring Online, which may include educational tips for parents and teachers, product updates and new features, promotions for our own products and services, and recommendations for third-party affiliate products we trust.

You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at [email protected]. We will process your request promptly. Unsubscribing from promotional email does not affect messages we send about your orders, sessions, or account.

8. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our website and deliver our Services, including:

• payment processors, such as Stripe and PayPal;
• email marketing platforms;
• website hosting providers; and
• analytics and advertising providers, such as Google and Meta.

These providers are required to keep your information confidential and to use it only to provide services to us, except that analytics and advertising providers may use information as described in the Cookies and Tracking Technologies and California Privacy Rights sections.

Where a student is enrolled through an approved charter school, we may share enrollment, attendance, session, and billing information with that school as needed to provide and bill for tutoring.

We may also disclose information when required by law, to enforce our agreements, or to protect the rights, safety, and security of our students, families, staff, and others.

9. Your Privacy Rights

Subject to applicable law and our legal obligations, you have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your personal information; and
• opt out of marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

10. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you specific rights regarding your personal information.

In the past 12 months, we may have collected the following categories of personal information: identifiers such as name, email address, phone number, and IP address; commercial information such as products purchased; internet and network activity such as pages visited; and geolocation inferred from IP address. We collect this information for the purposes described in this policy. We do not collect Social Security numbers, precise geolocation, or other sensitive personal information.

Subject to certain exceptions, you have the right to:

• know and access the personal information we have collected about you;
• request correction of inaccurate personal information;
• request deletion of your personal information;
• opt out of the sale or sharing of your personal information; and
• not receive discriminatory treatment for exercising your rights.

We do not sell your personal information for money. However, our use of advertising cookies and the Meta pixel may be considered sharing personal information for cross-context behavioral advertising under California law. You can opt out by disabling advertising cookies through the tools described in the Cookies and Tracking Technologies section.

To exercise your rights, contact us at [email protected] or through our Contact page. We may need to verify your identity before responding, and you may use an authorized agent to submit a request on your behalf.

11. Artificial Intelligence and Automated Processing

We may use artificial intelligence and other automated tools to help operate our website, support scheduling and communications, analyze how our Services are used, detect fraud and abuse, and assist our educators in preparing materials.

We do not use solely automated processing to make decisions that produce legal or similarly significant effects about you without human involvement. Educational decisions about a student are made by our experienced educators.

12. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including to deliver our Services, maintain records of purchases and tutoring, comply with legal, tax, and accounting obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

13. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption, and payment transactions are processed through PCI-compliant payment processors. No method of internet transmission is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

14. Third-Party Links

Our website and email communications may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review the privacy policy of any third-party site you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy, or concerns about how your information is handled, please contact us: